Terms and general conditions
1. Introduction
These general conditions of sale have as their object the regulation of the purchase of products and services, carried out remotely and made available, through www.cashmerewool.it in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions known as the "Consumer Code".
The user who accesses the Site to make purchases is required, before sending the order, to carefully read these General Conditions which have been made available to him on the Site and which will be available for consultation at any time.
The seller of the products and owner of the Site is:
CO.BI srl
13900 BIELLA BI
ITALY
P.IVA 02193520026
The contracts concluded with Cashmerewool through the Site are governed by these General Conditions in compliance with Italian legislation.
The language available to conclude the contract is Italian.
2. Select and order the Products
The characteristics and price of the various products on sale on the Site are shown on the page relating to each Product.
To purchase the Products, the online Buyer must complete and send the order form in electronic format, following the instructions contained on the Site. The online Buyer must add the Product to the "Cart" and, after having read these General Conditions, the Privacy Policy and confirmed their acceptance, must enter the shipping data, any invoicing, select the desired payment method and confirm the order.
By sending the order from the Site, which has the value of a contractual proposal, the online Buyer acknowledges and declares that he has read all the information provided during the purchase procedure and fully accepts these General Conditions and the payment conditions transcribed.
The contract stipulated between Cashmerewool and the online Buyer must be considered concluded with the acceptance of the order by Cashmerewool. Such acceptance is communicated to the Online Buyer through an order confirmation email containing:
a reference to these General Conditions;
the order number;
the shipping and billing information, if any;
the list of Products ordered with their essential characteristics;
the total price, including delivery costs.
Once the order has been received, in the event that one or more Products are not available in stock, Cahmerewool will send a timely email notification to the Online Buyer within 24 hours, who, within the following 12 hours, will have the right to respond to:
confirm the order without the unavailable products
modify the order by replacing the unavailable products with other products
cancel the order completely
In the event of no response within this period, the order will be considered confirmed and the available Products will be shipped. In this case, the entire amount relating to the missing Products will be refunded or, in any case, based on the chosen payment method, will not be charged to the Online Buyer.
3. Product Information
The information and characteristics relating to the products offered (descriptive sheet) are available alongside the photographic image of each product. It is understood that the image of the products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in color and size.
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Cashmerewool cannot therefore be held responsible, except in cases of fraud or gross negligence.
Cashmerewool reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior notice, without prejudice to the rights of the Online Buyer pursuant to these General Conditions and the Consumer Code.
Except in the case of fraud or gross negligence, any right of the Online Buyer to compensation for damages or to the recognition of an indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the failure to accept or fulfill, even partially, an order.
4. Payment methods
Product prices include all taxes and duties. All prices are expressed in Euros
The online Buyer may pay the price of the Products ordered and the related delivery costs by credit card or PayPal
If this does not happen, the order will be cancelled and the goods will be made available again for purchase by other users. The online Buyer who has not made the transfer may be contacted by Cashmerewool in order to clarify whether the reason for the failure to credit is attributable to the will of the online Buyer not to confirm the purchase or to other causes.
5. Invoicing of orders
If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing information including the tax code and/or VAT number.
In this case, the invoice will be sent via email to the address indicated. The professional is responsible for the correct entry of the billing data and is expressly informed that, in the event of failure to request the invoice during the order phase, it will not be possible to request it later.
6. Warranty and lack of conformity
The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The online Buyer has the right, at his choice and provided that the type of Product allows it, to the restoration, without charge, of the conformity of the Product through repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The online Buyer loses these rights if he does not report the lack of conformity to Cashmerewool within two months of the date on which he discovered the defect.
7. Complaints
For any complaints, such as in the case of lack of conformity of the delivered products (as per point 6 of this document), the online Buyer must immediately contact Cashmerewool by registered mail to the following address:
CO.BI srl
Via MIlano 91
13900 BIELLA BI
T: 3348380718
Cashmerewool undertakes to respond to all requests received within a maximum of 7 working days.
8. Right of withdrawal
The online Buyer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in the following point 10.
To exercise this right, the online buyer is required to inform Cashmerewool of his decision by means of an explicit declaration within 14 days from the date of receipt of the Products.
This declaration may be exercised by means of a communication sent by registered letter with return receipt, addressed to:
CO.BI srl
Via Milano 91
13900 BIELLA BI
or by email to the address
cashmerewoolrmarketing@gmail.com
If the online Buyer intends to exercise the right of withdrawal before receiving the Products, the withdrawal communication may be sent at any time before their receipt.
9. Effects of withdrawal
In the event that the right of withdrawal is exercised, the online Buyer must return the goods received, without undue delay, no later than 14 days from the day on which Cashmerewool was informed of such decision: the shipment of the returned goods must be sent, together with a copy of the purchase invoice, to the address
CO.BI srl
Via Milano 91
13900 BIELLA BI
ITALY
The Products must be returned in the same box in which they were received and the costs of the relative shipment, unless otherwise agreed between the parties, are borne by the sender
In this case, the online Buyer will be reimbursed, within 14 days from the date of receipt of the notice of withdrawal, for all payments that he has made to Cashmerewool including delivery costs
Said refunds will be made using the same means of payment used by the online Buyer for the initial transaction, unless otherwise expressly agreed; In the case of bank transfer, the online Buyer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN). In the case of payment by cash on delivery, Cashmerewool will refund the current account indicated in the return request made by the buyer
In any case, the online Buyer will not have to bear any costs as a consequence of such refund
10. Conditions for exercising the Right of Withdrawal
a) The right does not apply if the online Buyer is not a consumer and therefore, for example, has requested the sending of an invoice.
b) The right applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product.
c) the right does not apply in the case of products made to measure or clearly personalized;
d) the right does not apply in the case of products that risk deteriorating or expiring rapidly
e) in the case of sealed products that are not suitable for return for reasons of hygiene or related to health protection or that have been opened after delivery.
In cases of exclusion of the right of withdrawal, Cashmerewool will return the purchased Products to the online Buyer, charging the latter the shipping costs.
11. Applicable law and competent court
The sales contract between the online Buyer and Cashmerewool is deemed to be concluded in Italy and governed by Italian law.
For the resolution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders, if the online Buyer is a consumer pursuant to the Consumer Code, the court of his/her municipality of residence or domicile will have exclusive jurisdiction if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of BIELLA: any other competent court is expressly excluded.