Shipment

Shipping is via SDA courier

Delivery times for Italy are generally expected in 24-48 hours from the day of payment if the piece has already been made, or around 7 days if we are working on the piece.

The terms of delivery of the goods ordered are in any case indicated on this order confirmation e-mail

The Products purchased on the Site will be delivered to the address indicated by the Buyer online during the purchase procedure

All purchases will be delivered from Monday to Friday, excluding holidays and public holidays; Cashmerewool is not responsible for unforeseeable or non-attributable delays.

Once the Products have been shipped, the online Purchaser will receive a confirmation email which will include a link to refer to for tracking the shipment

The service includes:

  • 3delivery attempts at the address indicated at the time of the order.
  • After the third unsuccessful delivery attempt, the package will remain in free storage for 3 working days at the Courier. During these 3 days, the online Buyer can contact the Courier directly to arrange delivery or to change the address of the same.
  • From the 4th day you will pay a small amount for the stock which will increase day by day. The buyer must go as soon as possible to the courier's office in his city with the paper notice left by the courier for the collection of the goods.
  • After 30 days of storage without any communication from the buyer, the package returns to the sender. If the buyer wants a new shipment, he will have to pay the new shipment in full.
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