Shipping takes place via SDA courier

Delivery times for Italy are generally expected to be 24-48 hours from the day of payment if the piece is already made, or about 7 days if we are working the piece.

The delivery terms of the ordered goods are in any case indicated on this order confirmation e_mail

The Products purchased on the Site will be delivered to the address indicated by the online Buyer during the purchase procedure

All purchases will be delivered from Monday to Friday, excluding holidays and national holidays; Cashmerewool is not responsible for unforeseeable delays or those not attributable to it.

Once the Products have been shipped, the online Buyer will receive a confirmation email which will include a link to refer to for tracking the shipment

The service includes:

  • 3 delivery attempts at the address indicated at the time of the order.
  • After the third unsuccessful delivery attempt, the package will remain in free storage for 3 working days at the Courier. During these 3 days the online Buyer can contact the Courier directly to arrange the delivery or to change the address of the same.
  • From the 4th day a small amount will be paid for the stock which will increase day by day. The buyer must go as soon as possible to the courier's office in his city with the paper notice left by the courier for the collection of the goods.
  • After 30 days of storage without any communication from the buyer, the package returns to the sender. If the buyer wants a new shipment, he will have to pay for the new shipment in full.
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